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The Wingham Advance-Times, 1979-02-21, Page 2a I- I Page 2-7U Wbohm Ad"Wi-1"1R•s, Tebrwr� El. IM. M MVCA EXECUTIVE --There was only one change to the executive committee of the Maitland Valley Conservation Authority this year, with William Dale taking Garnet Wright's place as chairman of the community relations advisory board. Members of the committee for 1979 are: -­ MM. 01110111011 MOW10 r Gorrie Personal Notes Mr. Piper said the authority's , Mrs. Vida Fetch, YiLdmaet', Mr. and Mrs. Ronald Mann spent a week with Mr. and Mrs. returned home Saturday after Lionel JoMatoa Mrs, David holidaying at Miami, Florida. Gowing aM Amy dt Kingston Mr. and Mrs. Martin Scott have spent a few Bays at the same returned from spending two home. weeks with their grandchildren, Earl Underwood is a pstimt in Teddy, Jimmy and Kelly Anne University RosWw, Lam• Rea, at Milton. Mrs. Ira Neill of Wiogham Misses Linda Kirk and Heather visited recently with Mr. and Moyer of London visited their Mrs. George Brown. grandmother, Mrs. Vernon Mrs. G. A. Minogue flew Barlow. Hower Barlow and Miss Mondayto Manitoba to attend the Maureen Barlow of Listowel and funeral of her brother at Glen- Miss Gordon of Molesworth also borough, Manitoba. He passed visited SuMay at the same home. away suddenly at a curling Mr. and Mrs. James Moloney arena. and Christopher of Bramalea Mr. and Mrs. Kenneth Head, spent the weekend with Mr. and Kim, Tad and KeUy Jean of Mrs. John McCutcheon.. Sarnia visited Wellesley strong Miss Marlene Earl and Robert and all were guests at the Marks- Earl were dinner guests of Mrs. Smith wedding in St. Paul's Harry'Gowdy on Sunday., Anglican Church, Wingham, on setting them down on paper was Saturday. Mr. and Mrs. Donald Leader, W. J. Turnbull Elmer Farrish and Mrs. George Adams of RR 2, Wroxeter, visited has top boar . Mrs. Elmer Farrish in Univer- William J. Turnbull of Brussels sity Hospital, London, on Sunday. had the highest indexing Mr. and Mrs. Alvin Mundell Yorkshire boar in a group which ,visited Rev. and Mrs. William Henderson of Woodstock and all recently completed testing at the attended the MacDonald lecture Ontario ROP Test Station in New Hamburg. The boar registered at Knox College, Toronto, on an index of 142, which combined Wednesday. Rev. Harry Rodney verylow backfat thickness of 10.7 of St. Thomas was the speaker. mm, average daily gain on test of Mrs. Lloyd Jacques spent a few .87 K6 (1.88 lbs.) per day and feed days at the home of Mr. and Mrs. conversion of 2.5. Lewis Taylor, Hawkesville. Top indexing boars in the Mr. and Mrs. James Austin, entire group were a Duroc from Jeffrey and Derek of Elmira the herd of Andy Schertzer, visited Mrs. William Austin. Tecumseh, with an index of 150 d Mrs. Fred.. Hayden Mr. and and a pair of littermate Landrace visited and Mrs.. Henry boars from George and Barbara Ackerswiller of RR 1, Stratford, Taylor, Princeton, with indexes recently Mr and Mrs. Bruce d Hayden and family, Wainfleet, of 149 and 143. (back) Ross Taylor, Mr. Dale, Bill Crump and Harold also visited at the same home and The station evaluates the overall performance of each boar Robinson, chairman of the four advisory boards; and celebrated three birthdays. which completes the test as (front) Dave Gower, vice chairman, Lorne Murray, chair- Miss Marian Simpson, Miss compared to the average ger- man, and Marlene Shiell, secretary -treasurer. Cameron and Mrs. Campbell of formance of the group, which is Win ham called to pay their Budget-defidet, policy guidelines aired Continued from front page Mr. Piper said the authority's , general policy is that develop - POLICY GUIDELINES ment should not be located in a ADOPTED FOR TRIAL hazardous area, defined as a In business at the meeting floodplain, eroding area, un - members agreed to adopt in stable soils, steep slopes, high principal, on a one year trial water table or springs. Hazar- basis, a set of administrative dous areas should be classified as ', ... , .:.:.and policy guidelines hazard or natural environment in for the authority to follow in secondary plans. reviewing municipal develop- "Have we been asked to come went proposals _up with.this?" William Manning Procedures acid ' tines of Blyth wanted to know. He was have been de,a dgped. � ,Abe..- told the authority took it upon review of .,. .., -- :,applications, itself to draw up the guidelines drainage proposals, plans of subdivision, secondary plans, and ,....,. 4 ...:,:... "We want to make sure we're zoning bylaws,, stream singing off the same songsheet," alterations and building permit was how Vice Chairman Dave applications. Gower described the authority's Ian Deslauriers, resources attempt to establish. consistency manager, said there's really not in the review process. much new in the guidelines. "We're going fishing and "This is what we're doing right cutting a bit of bait," was Mr. now." He said the purpose in Manning's next comment, which setting them down on paper was brought general agreement from to ensure consistency in ap- Mr. Deslauriers. plication and also to invite Russell Kernighan, the comments. member from 'Colborne Town - Craig Piper, water ...... �.. ship, noted the authority will technician, gave the members a have to do "missionary work" brief rundown on the policy with the municipalities to get guidelines. He emphasized they them to incorporate the are guidelines for making guidelines in their, secondary comments and not strict rules. plans. All the authority does is make The procedures and guidelines recommendations, it's up to the will be reviewed by the authority agency involved to make the final at its next annual meeting. decision on a project, he said. GORRIE DAM NEARLY However, -,.,4n .response to a Mr. Deslauriers said READY FOR TENDER thea rity might go before the Mr. Deslauriers announced the On o Municipal Board to fight MVCA has received the engineering report on repair of for i position if its advice werethe ignored. It has occasionally done Corrie Dam and, pending so in the past, he noted. approval from the ministry's regional office at London, ten- ders on the project should be floodplain mapping and remedial include the Lake Wawanos measures study in Lucknow. acquisition and the Gorrie Da Flood damage can be reduced by repairs. water management approaches, The MVCA executive co he said, and he read a list of mittee for 1979 bears a mark recommendations that could help resemblance to that of 1978, wi the situation. These will be taken Lorne Murray returning before the municipal council and chairman for a fourth term a then it's up to the municipality, Dave Gower returning for a thi the authority and the ministry of term as vice chairman. Bo natural resources to decide what were unopposed. should be done. Two of the four advisory bo BUDGET ADOPTED chairmen came up for reelecti EXECUTIVE ACCLAIMED with Harold Robinson returned Authority members adopted a his position on the conservatii budget for 1979 totalling ;550,100, areas advisory board and Gam of which $192,885 is the authority Wright stepping down i share. The general levy for this chairman of the communi year will total $119,110, an in- relations advisory 'board to I crease of 7.8 per cent over 1978. replaced by vice chairm, The overall budget is con- William Dale. Both these m" siderably lower than that passed were also acclaimed to the last year, due to the fact that the positions. more than $260,000 included in Bill Crump, chairman of tl last year's budget for repairs to water management advisor the Listowel conduit has been left board, and Ross Taylor, cha: out this year. Only about $30,000 man of the land manageme of" the funds earmarked were advisory board, have anoth spent last year, mainly for design year left in their terms. engineering. The town of Three new members we Listowel has been dragging its welcomed to the conservati feet on going ahead with the authority, with Erica Church conduit reconstruction. replacing George Bridge as t In other areas the ad- representative from Palmerst( ministration budget has gone up Carman Caye replacing M to $124,000 from $116,000 and the Seifried from Minto Townsl budget for conservation and and Bob Fotheringham replaci recreation land management has Eldon Vines from Walla jumped to $96,800 from $74,000 to Towgship. �' , g always 100 index. Performance respects at the Davidson Funeral traits measured include backfat Home where the late Mrs. thickness, daily gain and feed Norman Wade rested. They also conversion. visited Mr. and Mrs. Alvin Boars which index 100 or Mundell. higher and are approved for Mrs. Robert Gibson and Mrs. physical and structural sound - h E. Taylor of Clifford attended the ness are sold at the monthly sales m Kitchener -Waterloo Symphony at the New Hamburg Test Concert Saturday evening at the Station. m- Humanities Theatre, University Id of Waterloo. The concert th featured Maureen Forrester, the St. John Ambulance remind as famous contralto, and you to keep fireplaces prgperly Id Philharmonic and Bach choirs. screened. if someone is burned, rd Mr, and Mrs. Russell Maguire immerse the burn in cold water. th of Kitchener visited Sunday at If it's serious, cover it lightly the home of Mr. and Mrs. with a clean bandage and get and William A. Smith. medical- help. Saugeen Valley authority approves X7.45,775 budget called shortly. The Saugeen Valley Con- approved by authority members Public meetingThe design calls for a clay core servation Authority's 1979 at the annual meeting held last dam on either side of the concrete budget, totalling $745,775, was week. With the formal approval about hospital central structure, with rip -rap to of this budget the authority will protect it from future floods, A be initiating and continuing a Everyone is encouraged to two. foot cut from the top of the number of watershed projects. attend a public meeting being dike for 100 feet should provide a Farm show set held tonight, Wednesday, at 8 safety valve away from the Included in the 1979 water p.m. in the Nursing Assistants cement dam in case of severe related program will be the Training Centre on Catherine floods, he said. This was the best second phase of the Neusta t Street. alternative from an engineering for western flood control works. This project The topic for the meeting is the viewpoint, given the availablewill involve completion of the cutbacks in hospital funding. funds. fairgrounds proposed construction along Members of the board of The engineers feel the $66,000 Meux Creek, which began in 1978, Governors of Wingham and estimate should be sufficient to "Keep costs in line in '79" is the and channel improvements to a District Hospital will outline repair the dam, Mr. Deslauriers challenging theme for the 42nd portion of Neustadt Creek. what is happening here and in- reported. The MVCA has annual farm show to be held at Recent approval by the dicate how the board plans to budgeted for half the cost in this Western Fairgrounds, London, minister of natural resources will respond to the cuts. The meeting ' year's budget. Feb. 27 to March 2. permit the implementation of will then be thrown open to He also reported that some The 1978 show attracted nearly several' recommendations for questions. work has been done on the 37,000 visitors, making it On- erosion control along the tario's premier farm equipment Penetangore River in Kin - show. This year's show, spread cardine. Wents over four acres, will be a Design drawings for phase one rn resplan kaleidoscope of the latest in farm of the multi-year flood control Aubumachinery, equipmwnt and measures within the village of services. Paisley are also oti the books for • Afternoon theatre programs 1979 to make name off ictal each day will take a serious look In other business at the at the problems, opportunities meeting William McDonald from Residents of Auburn are parently only a few years after and future facing the modern Durham was given approval to rallying behind a plan to make the village was named Man- farmer. Among the selected begin his second term as offieW the name by which their chester the post office there was topics are Canada's self suf- chairman of the SVCA. ,John village has been known fot most" renamed Auburn to avoid con- ficiency in food production, Bryce of Eldershe Township and of Its history. They hope to have it fusion with another Manchester expansion, management for Karl Wilken of Hanover retained done by the time Auburn near Durham. maximum yields and weed their seats as first and second celebrates its lUth birthday this No one knows for sure why the control vice chairmen. summer. name Auburn was chosen, but On March 2, "Policy Day", For mod of those years the -residents have developed a liking Eugene Whelan, federal minister Stuart Douglas of Howick village has been known as for it and hope to have the change of sgriculture, will be the keynote Township and John Dietz of Auburn, however its official authorized officially before the speaker. The fair also has ladies' Clifford were among the 10 new designation is dm tM Pim bh*Aay celebration set for the programs and ' lively en- representatives welcomed as village of Manchester. Ap- July 1 weekend. tertainment. SVCA members. L ■ ONE HUNDRED DOLLARS FREE LIFE INSURANCE Maximum $2,000 with every $100 in your share account. FREE CHEQUING Lot your money work in your community. We are now selling RRSPh at 10% interest with no charges. NORTH HURON CREDIT UNION LTD. Josephine i Alfred St. S. 357-2311 MENNEN TOGETHER TO SERVE 71 Buy your home, life, boat, and auto insurance from a friend The Co -Operators your credit union sponsored insurance company Co-operation among Co -Ops. Located in the Credit Union, Building. 8 Alfred St., [corner of Josephine St.] Wingham, Ont. North Huron Credit Union 357-2311 The Co-operators 357-3739 To avoid problems know the rules f you close the deal. Most consumer complain can be remedied easily if buyer and seller recogniz each other's rights and responsibilities and use common sense. HOW TO MAKE A COMPLAINT Once you have decided that you have a legitimate complaint, here's how to go about making it: • Explain your problem clearly and calmly to the sales clerk. If the sales clerk is unable to help you, see the manager. e Still no satisfaction? Send a registered letter to the per§on in charge. Include in the letter your name, address and tele- phone number; the name and type of product purchased, date of purchase and price paid; an outline of your problem and your attempts to solve it; copies of receipts, work orders and any other documentation: and what you want the com- pany to do about your problem. e Negotiate. ,You may persuade the merchant to exchange your purchase or make alternate arrangements. ° e The Business Practices Act protects you against false, mis- leading or deceptive represen- tations. To cancel a contract, . send a registered letter which states:„ I exercise my right of rescission under Section -4 of the Business Practices Act.” Include yourxeasons for making the request. e Visit the nearest Consumer Services Bureau and the Better Business Bureau for help in preparing letters of complaint or cancellation. If you are unable to resolve the problem, the staff will mediate on your behalf. IV Ontario WHAT TO DO BEFORE YOU BUY These simple guidelines will help you avoid many problems: • Comparison shop. Look at prices, guarantees, service agreements in several stores. • Check a company's reputation with your local Better Business Bureau. e Ask about the store's policy on refunds and exchanges. You may not -be,-, entitled to them. e Remember all contracts are binding, If you change your mind about a purchase or find a better price elsewhere, you are still bound by your signed agreement. e Keep sales slips, cancelled cheques, .contracts, copies of ads, bills and any other relevant information. For further assistance, or a free copy of the Information Bulletin "Consumer Complaints", write to: Consumer Information Centre Ministry of Consumer & Commercial Relations 555 Yonge Street Toronto, Ontario M7A 2H6 (416) 963-1111 Frank Drea, Minister of Consumer dr Commercial Relations Wllllam Davis, Premier t. 11 g always 100 index. Performance respects at the Davidson Funeral traits measured include backfat Home where the late Mrs. thickness, daily gain and feed Norman Wade rested. They also conversion. visited Mr. and Mrs. Alvin Boars which index 100 or Mundell. higher and are approved for Mrs. Robert Gibson and Mrs. physical and structural sound - h E. Taylor of Clifford attended the ness are sold at the monthly sales m Kitchener -Waterloo Symphony at the New Hamburg Test Concert Saturday evening at the Station. m- Humanities Theatre, University Id of Waterloo. The concert th featured Maureen Forrester, the St. John Ambulance remind as famous contralto, and you to keep fireplaces prgperly Id Philharmonic and Bach choirs. screened. if someone is burned, rd Mr, and Mrs. Russell Maguire immerse the burn in cold water. th of Kitchener visited Sunday at If it's serious, cover it lightly the home of Mr. and Mrs. with a clean bandage and get and William A. Smith. medical- help. Saugeen Valley authority approves X7.45,775 budget called shortly. The Saugeen Valley Con- approved by authority members Public meetingThe design calls for a clay core servation Authority's 1979 at the annual meeting held last dam on either side of the concrete budget, totalling $745,775, was week. With the formal approval about hospital central structure, with rip -rap to of this budget the authority will protect it from future floods, A be initiating and continuing a Everyone is encouraged to two. foot cut from the top of the number of watershed projects. attend a public meeting being dike for 100 feet should provide a Farm show set held tonight, Wednesday, at 8 safety valve away from the Included in the 1979 water p.m. in the Nursing Assistants cement dam in case of severe related program will be the Training Centre on Catherine floods, he said. This was the best second phase of the Neusta t Street. alternative from an engineering for western flood control works. This project The topic for the meeting is the viewpoint, given the availablewill involve completion of the cutbacks in hospital funding. funds. fairgrounds proposed construction along Members of the board of The engineers feel the $66,000 Meux Creek, which began in 1978, Governors of Wingham and estimate should be sufficient to "Keep costs in line in '79" is the and channel improvements to a District Hospital will outline repair the dam, Mr. Deslauriers challenging theme for the 42nd portion of Neustadt Creek. what is happening here and in- reported. The MVCA has annual farm show to be held at Recent approval by the dicate how the board plans to budgeted for half the cost in this Western Fairgrounds, London, minister of natural resources will respond to the cuts. The meeting ' year's budget. Feb. 27 to March 2. permit the implementation of will then be thrown open to He also reported that some The 1978 show attracted nearly several' recommendations for questions. work has been done on the 37,000 visitors, making it On- erosion control along the tario's premier farm equipment Penetangore River in Kin - show. This year's show, spread cardine. Wents over four acres, will be a Design drawings for phase one rn resplan kaleidoscope of the latest in farm of the multi-year flood control Aubumachinery, equipmwnt and measures within the village of services. Paisley are also oti the books for • Afternoon theatre programs 1979 to make name off ictal each day will take a serious look In other business at the at the problems, opportunities meeting William McDonald from Residents of Auburn are parently only a few years after and future facing the modern Durham was given approval to rallying behind a plan to make the village was named Man- farmer. Among the selected begin his second term as offieW the name by which their chester the post office there was topics are Canada's self suf- chairman of the SVCA. ,John village has been known fot most" renamed Auburn to avoid con- ficiency in food production, Bryce of Eldershe Township and of Its history. They hope to have it fusion with another Manchester expansion, management for Karl Wilken of Hanover retained done by the time Auburn near Durham. maximum yields and weed their seats as first and second celebrates its lUth birthday this No one knows for sure why the control vice chairmen. summer. name Auburn was chosen, but On March 2, "Policy Day", For mod of those years the -residents have developed a liking Eugene Whelan, federal minister Stuart Douglas of Howick village has been known as for it and hope to have the change of sgriculture, will be the keynote Township and John Dietz of Auburn, however its official authorized officially before the speaker. The fair also has ladies' Clifford were among the 10 new designation is dm tM Pim bh*Aay celebration set for the programs and ' lively en- representatives welcomed as village of Manchester. Ap- July 1 weekend. tertainment. SVCA members. L ■ ONE HUNDRED DOLLARS FREE LIFE INSURANCE Maximum $2,000 with every $100 in your share account. FREE CHEQUING Lot your money work in your community. We are now selling RRSPh at 10% interest with no charges. NORTH HURON CREDIT UNION LTD. Josephine i Alfred St. S. 357-2311 MENNEN TOGETHER TO SERVE 71 Buy your home, life, boat, and auto insurance from a friend The Co -Operators your credit union sponsored insurance company Co-operation among Co -Ops. Located in the Credit Union, Building. 8 Alfred St., [corner of Josephine St.] Wingham, Ont. North Huron Credit Union 357-2311 The Co-operators 357-3739 To avoid problems know the rules f you close the deal. Most consumer complain can be remedied easily if buyer and seller recogniz each other's rights and responsibilities and use common sense. HOW TO MAKE A COMPLAINT Once you have decided that you have a legitimate complaint, here's how to go about making it: • Explain your problem clearly and calmly to the sales clerk. If the sales clerk is unable to help you, see the manager. e Still no satisfaction? Send a registered letter to the per§on in charge. Include in the letter your name, address and tele- phone number; the name and type of product purchased, date of purchase and price paid; an outline of your problem and your attempts to solve it; copies of receipts, work orders and any other documentation: and what you want the com- pany to do about your problem. e Negotiate. ,You may persuade the merchant to exchange your purchase or make alternate arrangements. ° e The Business Practices Act protects you against false, mis- leading or deceptive represen- tations. To cancel a contract, . send a registered letter which states:„ I exercise my right of rescission under Section -4 of the Business Practices Act.” Include yourxeasons for making the request. e Visit the nearest Consumer Services Bureau and the Better Business Bureau for help in preparing letters of complaint or cancellation. If you are unable to resolve the problem, the staff will mediate on your behalf. IV Ontario WHAT TO DO BEFORE YOU BUY These simple guidelines will help you avoid many problems: • Comparison shop. Look at prices, guarantees, service agreements in several stores. • Check a company's reputation with your local Better Business Bureau. e Ask about the store's policy on refunds and exchanges. You may not -be,-, entitled to them. e Remember all contracts are binding, If you change your mind about a purchase or find a better price elsewhere, you are still bound by your signed agreement. e Keep sales slips, cancelled cheques, .contracts, copies of ads, bills and any other relevant information. For further assistance, or a free copy of the Information Bulletin "Consumer Complaints", write to: Consumer Information Centre Ministry of Consumer & Commercial Relations 555 Yonge Street Toronto, Ontario M7A 2H6 (416) 963-1111 Frank Drea, Minister of Consumer dr Commercial Relations Wllllam Davis, Premier t. 11 Saugeen Valley authority approves X7.45,775 budget called shortly. The Saugeen Valley Con- approved by authority members Public meetingThe design calls for a clay core servation Authority's 1979 at the annual meeting held last dam on either side of the concrete budget, totalling $745,775, was week. With the formal approval about hospital central structure, with rip -rap to of this budget the authority will protect it from future floods, A be initiating and continuing a Everyone is encouraged to two. foot cut from the top of the number of watershed projects. attend a public meeting being dike for 100 feet should provide a Farm show set held tonight, Wednesday, at 8 safety valve away from the Included in the 1979 water p.m. in the Nursing Assistants cement dam in case of severe related program will be the Training Centre on Catherine floods, he said. This was the best second phase of the Neusta t Street. alternative from an engineering for western flood control works. This project The topic for the meeting is the viewpoint, given the availablewill involve completion of the cutbacks in hospital funding. funds. fairgrounds proposed construction along Members of the board of The engineers feel the $66,000 Meux Creek, which began in 1978, Governors of Wingham and estimate should be sufficient to "Keep costs in line in '79" is the and channel improvements to a District Hospital will outline repair the dam, Mr. Deslauriers challenging theme for the 42nd portion of Neustadt Creek. what is happening here and in- reported. The MVCA has annual farm show to be held at Recent approval by the dicate how the board plans to budgeted for half the cost in this Western Fairgrounds, London, minister of natural resources will respond to the cuts. The meeting ' year's budget. Feb. 27 to March 2. permit the implementation of will then be thrown open to He also reported that some The 1978 show attracted nearly several' recommendations for questions. work has been done on the 37,000 visitors, making it On- erosion control along the tario's premier farm equipment Penetangore River in Kin - show. This year's show, spread cardine. Wents over four acres, will be a Design drawings for phase one rn resplan kaleidoscope of the latest in farm of the multi-year flood control Aubumachinery, equipmwnt and measures within the village of services. Paisley are also oti the books for • Afternoon theatre programs 1979 to make name off ictal each day will take a serious look In other business at the at the problems, opportunities meeting William McDonald from Residents of Auburn are parently only a few years after and future facing the modern Durham was given approval to rallying behind a plan to make the village was named Man- farmer. Among the selected begin his second term as offieW the name by which their chester the post office there was topics are Canada's self suf- chairman of the SVCA. ,John village has been known fot most" renamed Auburn to avoid con- ficiency in food production, Bryce of Eldershe Township and of Its history. They hope to have it fusion with another Manchester expansion, management for Karl Wilken of Hanover retained done by the time Auburn near Durham. maximum yields and weed their seats as first and second celebrates its lUth birthday this No one knows for sure why the control vice chairmen. summer. name Auburn was chosen, but On March 2, "Policy Day", For mod of those years the -residents have developed a liking Eugene Whelan, federal minister Stuart Douglas of Howick village has been known as for it and hope to have the change of sgriculture, will be the keynote Township and John Dietz of Auburn, however its official authorized officially before the speaker. The fair also has ladies' Clifford were among the 10 new designation is dm tM Pim bh*Aay celebration set for the programs and ' lively en- representatives welcomed as village of Manchester. Ap- July 1 weekend. tertainment. SVCA members. L ■ ONE HUNDRED DOLLARS FREE LIFE INSURANCE Maximum $2,000 with every $100 in your share account. FREE CHEQUING Lot your money work in your community. We are now selling RRSPh at 10% interest with no charges. NORTH HURON CREDIT UNION LTD. Josephine i Alfred St. S. 357-2311 MENNEN TOGETHER TO SERVE 71 Buy your home, life, boat, and auto insurance from a friend The Co -Operators your credit union sponsored insurance company Co-operation among Co -Ops. Located in the Credit Union, Building. 8 Alfred St., [corner of Josephine St.] Wingham, Ont. North Huron Credit Union 357-2311 The Co-operators 357-3739 To avoid problems know the rules f you close the deal. Most consumer complain can be remedied easily if buyer and seller recogniz each other's rights and responsibilities and use common sense. HOW TO MAKE A COMPLAINT Once you have decided that you have a legitimate complaint, here's how to go about making it: • Explain your problem clearly and calmly to the sales clerk. If the sales clerk is unable to help you, see the manager. e Still no satisfaction? Send a registered letter to the per§on in charge. Include in the letter your name, address and tele- phone number; the name and type of product purchased, date of purchase and price paid; an outline of your problem and your attempts to solve it; copies of receipts, work orders and any other documentation: and what you want the com- pany to do about your problem. e Negotiate. ,You may persuade the merchant to exchange your purchase or make alternate arrangements. ° e The Business Practices Act protects you against false, mis- leading or deceptive represen- tations. To cancel a contract, . send a registered letter which states:„ I exercise my right of rescission under Section -4 of the Business Practices Act.” Include yourxeasons for making the request. e Visit the nearest Consumer Services Bureau and the Better Business Bureau for help in preparing letters of complaint or cancellation. If you are unable to resolve the problem, the staff will mediate on your behalf. IV Ontario WHAT TO DO BEFORE YOU BUY These simple guidelines will help you avoid many problems: • Comparison shop. Look at prices, guarantees, service agreements in several stores. • Check a company's reputation with your local Better Business Bureau. e Ask about the store's policy on refunds and exchanges. You may not -be,-, entitled to them. e Remember all contracts are binding, If you change your mind about a purchase or find a better price elsewhere, you are still bound by your signed agreement. e Keep sales slips, cancelled cheques, .contracts, copies of ads, bills and any other relevant information. For further assistance, or a free copy of the Information Bulletin "Consumer Complaints", write to: Consumer Information Centre Ministry of Consumer & Commercial Relations 555 Yonge Street Toronto, Ontario M7A 2H6 (416) 963-1111 Frank Drea, Minister of Consumer dr Commercial Relations Wllllam Davis, Premier t. 11 L ■ ONE HUNDRED DOLLARS FREE LIFE INSURANCE Maximum $2,000 with every $100 in your share account. FREE CHEQUING Lot your money work in your community. We are now selling RRSPh at 10% interest with no charges. NORTH HURON CREDIT UNION LTD. Josephine i Alfred St. S. 357-2311 MENNEN TOGETHER TO SERVE 71 Buy your home, life, boat, and auto insurance from a friend The Co -Operators your credit union sponsored insurance company Co-operation among Co -Ops. Located in the Credit Union, Building. 8 Alfred St., [corner of Josephine St.] Wingham, Ont. North Huron Credit Union 357-2311 The Co-operators 357-3739 To avoid problems know the rules f you close the deal. Most consumer complain can be remedied easily if buyer and seller recogniz each other's rights and responsibilities and use common sense. HOW TO MAKE A COMPLAINT Once you have decided that you have a legitimate complaint, here's how to go about making it: • Explain your problem clearly and calmly to the sales clerk. If the sales clerk is unable to help you, see the manager. e Still no satisfaction? Send a registered letter to the per§on in charge. Include in the letter your name, address and tele- phone number; the name and type of product purchased, date of purchase and price paid; an outline of your problem and your attempts to solve it; copies of receipts, work orders and any other documentation: and what you want the com- pany to do about your problem. e Negotiate. ,You may persuade the merchant to exchange your purchase or make alternate arrangements. ° e The Business Practices Act protects you against false, mis- leading or deceptive represen- tations. To cancel a contract, . send a registered letter which states:„ I exercise my right of rescission under Section -4 of the Business Practices Act.” Include yourxeasons for making the request. e Visit the nearest Consumer Services Bureau and the Better Business Bureau for help in preparing letters of complaint or cancellation. If you are unable to resolve the problem, the staff will mediate on your behalf. IV Ontario WHAT TO DO BEFORE YOU BUY These simple guidelines will help you avoid many problems: • Comparison shop. Look at prices, guarantees, service agreements in several stores. • Check a company's reputation with your local Better Business Bureau. e Ask about the store's policy on refunds and exchanges. You may not -be,-, entitled to them. e Remember all contracts are binding, If you change your mind about a purchase or find a better price elsewhere, you are still bound by your signed agreement. e Keep sales slips, cancelled cheques, .contracts, copies of ads, bills and any other relevant information. For further assistance, or a free copy of the Information Bulletin "Consumer Complaints", write to: Consumer Information Centre Ministry of Consumer & Commercial Relations 555 Yonge Street Toronto, Ontario M7A 2H6 (416) 963-1111 Frank Drea, Minister of Consumer dr Commercial Relations Wllllam Davis, Premier t. 11 Buy your home, life, boat, and auto insurance from a friend The Co -Operators your credit union sponsored insurance company Co-operation among Co -Ops. Located in the Credit Union, Building. 8 Alfred St., [corner of Josephine St.] Wingham, Ont. North Huron Credit Union 357-2311 The Co-operators 357-3739 To avoid problems know the rules f you close the deal. Most consumer complain can be remedied easily if buyer and seller recogniz each other's rights and responsibilities and use common sense. HOW TO MAKE A COMPLAINT Once you have decided that you have a legitimate complaint, here's how to go about making it: • Explain your problem clearly and calmly to the sales clerk. If the sales clerk is unable to help you, see the manager. e Still no satisfaction? Send a registered letter to the per§on in charge. Include in the letter your name, address and tele- phone number; the name and type of product purchased, date of purchase and price paid; an outline of your problem and your attempts to solve it; copies of receipts, work orders and any other documentation: and what you want the com- pany to do about your problem. e Negotiate. ,You may persuade the merchant to exchange your purchase or make alternate arrangements. ° e The Business Practices Act protects you against false, mis- leading or deceptive represen- tations. To cancel a contract, . send a registered letter which states:„ I exercise my right of rescission under Section -4 of the Business Practices Act.” Include yourxeasons for making the request. e Visit the nearest Consumer Services Bureau and the Better Business Bureau for help in preparing letters of complaint or cancellation. If you are unable to resolve the problem, the staff will mediate on your behalf. IV Ontario WHAT TO DO BEFORE YOU BUY These simple guidelines will help you avoid many problems: • Comparison shop. Look at prices, guarantees, service agreements in several stores. • Check a company's reputation with your local Better Business Bureau. e Ask about the store's policy on refunds and exchanges. You may not -be,-, entitled to them. e Remember all contracts are binding, If you change your mind about a purchase or find a better price elsewhere, you are still bound by your signed agreement. e Keep sales slips, cancelled cheques, .contracts, copies of ads, bills and any other relevant information. For further assistance, or a free copy of the Information Bulletin "Consumer Complaints", write to: Consumer Information Centre Ministry of Consumer & Commercial Relations 555 Yonge Street Toronto, Ontario M7A 2H6 (416) 963-1111 Frank Drea, Minister of Consumer dr Commercial Relations Wllllam Davis, Premier t. 11