The Goderich Signal-Star, 1977-11-10, Page 44"Policies
are fine
and dandy.
But
what about
when you
get into a
real UI office?"
People in UI offices are selected and
trained to deal pleasantly, fairly and effi-
ciently with the public.
They're not there to handle claims
or inquiries according to whim. They
follow the rules laid down by Parliament.
Each case is considered individually
on the facts. The UI agent's job is to
make sure that each claimant gets all the
benefits to which he or she is entitled.
In spite of this, they can make a
mistake. It could be a straight error, or be
caused by insufficient information. But
most of the time, everything works fine.
"Let's talk efficiency.
How does your operation compare to,
say a regular insurance company?"
Some people think we're too easy
and permissive about. paying claims.
Others think we're harsh, unfeeling
bureaucrats.
At any given moment, UI has over
10 million `policy holders'. By any
criteria we'll gladly compare our adminis-
trative efficiency with any insurance
operation in Canada.
So, people have mixed views about
us. The only way we can really win is to
go on running the program fairly,
humanely and carefully.
"How, then, would
you describe the UI program?"
It's just what it says: an insurance
program. It provides temporary financial
support when you're out of work. It's not
a way of life. While you're on UI, you
must be actively looking for a job.
That's your job. Our job is to pay
UI benefits to all those entitled to get.
them, as quickly, courteously and effi-
ciently as we know how.
It's all a matter of co-operation.
The Unemployment Insurance Commission and the
Department of Manpower and Immigration have become
the Canada Employment and Immigration Commission.
For a time, you'll still see our local offices identified as
Unemployment Insurance offices or Canada Manpower
Centres. When they're together in one location, they'll be
called Canada Employment Centres.
Employment and
Immigration Canada
Emploi et
Immigration Canada
Bud Cullen Bud Cullen
Minister Ministre