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money is
insurance.
If you've worked in insurable employ-
ment, and a situation arises which entitles
you to make a claim, that claim will be
settled as quickly and courteously as
possible.
"Well, what do you do about
cheaters and abuse?"
There are fewer cheaters and abusers
than some would have you believe.
Outright criminal fraud is dealt with
through conventional channels.
Some people abuse the system
without even knowing it. Here, and at
times when the abuse is not really crim-
inal in nature, we have our own staff to
handle the problems.
In any case, the vast majority of UI
claimants deal with us as fairly as we try
to deal with them.
"How
about when
I make
a claim
and your say
"no"?
If you have good reason to disagree
with any decision a UI agent makes on
your claim, you have the right to appeal
that decision to an independent and
impartial board of referees, or then to an
Umpire of the Federal Court.
You can go to the appeal hearing and
be represented by anyone you wish.
And if new information comes to
light before or during the appeal, you can
go back to your agent and ask for a
review of the decision. And the whole
appeal process is free.
Remember, our job is to pay you all
the benefits you are entitled to.
"OK,
what do
you have
to do while
you're receiving benefits?"
Your Unemployment Insurance
office can ask you to carry out what we
call a formal "Active Job Search". Your
agent will want to know what you're
doing to find suitable and gainful
employment while you're getting your
cheques.
But no matter what happens, you
should keep looking seriously for a new
job and follow any instructions your UI
office or Canada Manpower Centre gives
you. Your right to continuing benefits
depends on it.
If you'll do your job, we'll do ours.
"Some people say
Unemployment Insurance is too
tough. Some say you're too soft.
What do you say?"
Our policy is to be neither "tough"
nor "soft".
On one hand, we have a responsi-
bility to pay all those who are eligible the
full amount to which they are entitled.
And to do so quickly and courteously.
On the other hand, we have an
equally` important responsibility to the
public to make sure the UI program is
not abused. Those who defraud the
program are stealing money right out of
your pockets.
It's a policy of balance. As you
know, you can't please all the people all
the time.