Times-Advocate, 1985-01-09, Page 8Poge 8
Timac .Ad trite January 9, 1985
ov-
anadian
ave of-
uring
and
Facility Standards
CAA approval is not awarded without a thorough
investigation. of the quality of auto service provid-
ed. It is only after careful investigation and a
survey of local customers to determine their
satisfaction that a service facility is presented
with the CAA sign.
Garages who qualify will be rated according to the
scope of sei vice they provide and will be desig-
na • -r sr
Specialist' as defined below. This rating does not
apply in any way to the quality of service pro-
vided, which must be of the highest standard for
every establishment approved.
Scope of Service and Repair
g
ttt�
'Kine tune-up
Minor engine repair.
TotlUne set%tong
1 ire%. sleeting.
suspension
Brake%
1:Iectncal systems
\lator engine rep.ut.
J and rebuilding
X14
tf;
Automatic
transmission.
Manual transmission.
rear axle
Healing.
Air Conditioning
Diagnostic lane
For any area in which service is offered, the facil-
ity must provide diagnosis, as required, in order to
provide a satisfactory estimate of repair costs.
Customer Service:
a) All staff must be courteous and efficient.
h) Customer facilities, waiting rooms and rest
rooms, etc., must he clean and attractive.
c) Service reception staff in large establishments
must have visible identification to aid the
customer.
Appearance:
a) The external and internal appearance of the
garage must be clean, tidy and attractive
Staff Qualifications and Training:
a) All mechanics employed by the Garage must
have formal training and should have attained
or be in the process of attaining Provincial
Certification. .
h) A senior mechanic, service writer or service
manager should be available during regular
business hours for member contact and quality
control purposes.
c) The Garage must have an effective quality
control program available to maintain a high
uniform standard of repair.
d) The Ciarage must have a -training system of
its own or participate in an outside training
program to keep its employees up to date on
new automotive systems relevant to any
franchise held or specialist arca.
c) Where Targe staffs are involved, , 'alist
mechanics should be related to the real in
which service is aed. These specialist
mechanics should have specialized, formal
. training in their speciality.
Community Reputation:
a) The Garage must have a pod reputation
within its trading community and with past
customers. �.
h) The operation must be financially souni..
Chev-Ods o
Manager Appro u
right is Fro s Chev-Olds
Hodge
Attention!!
All * Fleetowners
Operators
* Business Vehicle
Owners
You will be pleased to learn our service
and parts departments have extended
their hours to better serve you! !
Whether it be truck, car, or van that is
on the road all day or any other customer
who finds this offer attractive -- this is for
you to consider.
We will arrange to service your vehi-
cle(s) on Wednesday evenings on a
scheduled basis only.
if you wish to take advantage of this ar-
rangement please contact
Bruce Hodge or Don Brunzlow
to book time for your vehicle. Big and
small businesses alike -- we value all our
customers, and are pleased to provide
this added service for you.
Providing " Al"
service at your
convenience
Call 235-0660 to
Arrange your
Appointment
Guaranteed Service
Guaranteed GM Parts
Guaranteed Price
586 11at.1n s1.. E*tiot.r
235-0660
CAR REPAIR
HEADACHES
1
Symptom # 1
You have had your car repaired at six facilities
during the last six months and you still have the
same problem?
Cure
Contact your local CAA office for the location of
the closest AARS facility who can handle that type
of work in your area. (In this area it's Frayne
Chev-Olds ). All repairs carried out by approved
facilities are covererd by a 6,400 km, 90 day
guarantee.
It I t 1t
You were given a verbal estimate at 9:00 a.m. of
$50.00 to repair your vehicle, and it is now
4:30 p.m., and the total bill is $375.
Cure
Frayne Chev-Olds wilt (on request) provide you
with a written estimate prior to commencing
repairs on your vehicle.
Symptom # 3 •
You have had repairs carried out on your vehicle
and you are not entirely convinced that either all
parts were replaced or needed.
Cure
At your request, Frayne will return to you
all old parts that were replaced, providing they are
not subject to exchange or "recore" charges.
Symptom # 4
You had repairs carried out last week at an AARS
facility and you are not happy with the operation
of the vehicle.
Cure
Contact your local CAA office and describe your
area of concern with AARS personnel. Every
AARS facility has agreed to abide by the decision
of the CAA in the event of a dispute between a
member and that facility.
Symptom # 5
You are on vacation in another province and your
car over -heats and you don't know which garage
can repair the vehicle efficiently.
Cure
Contact the local CAA office, and they will direct
you to the closest AARS facility in your area.
Keep in mind that all standards that apply at the
approved facility in your home town also apply to
the facility who will be carrying out this emer-
gency repair for you. Remember the AARS pro-
gram is operational from coast to coast in
Canada.
Symptom # 6
You are on vacation in another province and need
to have repairs carried out to your vehicle and are
not sure if the facility you have chosen is an
approved garage.
Cure
a) Look for the 4 x 4 illuminated sign that identi-
fies approved facilities. Remember that only the
facilities who have met the strict CAA standards
can become part of the AARS program.
b) Look for the "Code of Practice" supplied by
the CAA to all approved facilities. This document
identifies the areas of responsibility agreed upon
by the garage.
Symptom # 7
You identify an AARS facility and are not certain
if they are equipped to handle the repairs on your
vehicle.
Cure
Look for the "service category" on the sign:
1 spanner identifies a limited service facility
2 spanner identifies a medium service facility
3 spanner identifies a full service facility
Another sign identifies facilities who specialize in
certain areas of Auto Repair, e.g., brakes or air
conditioning, etc.
.•"-