The Lucknow Sentinel, 1988-10-05, Page 21Lucknow Sentinel, Wednesday, October 5, 1988—Page 21
Canada Post says most customers are happy
Ninety-seven percent of Canada Post
customers are satisfied with retail postal
services and ninety-two percent are
satisfied with the delivery of mail in rural
areas following conversion of postal ser-
vice to local businesses, according to a re-
cent Decima survey.
"The results show we are improving ser-
vice in rural Canada and earning the sup-
port of our rural customers," said Gilles
Hebert, Director of Rural Services for
Canada Post. "Our customers are in the
best possible position to assess our ser-
vices. This assessment is far more credi-
ble after experiencing the value of those
services."
The survey, commissioned by Canada
Post, found rural customers believe their
current service to be as good or better than
their previous service. Ninety-two percent
consider their retail postal service to be
the same or better, and ninety-one percent
consider their current mail delivery to be
as convenient or more convenient than
before.
In fact, customers endorse Canada
Post's rural conversion of retail postal ser-
vices to local businesses. A strong majori-
ty of customers consider using private
businesses to provide postal services in
rural communities as a step in the right
Free lockbox
• •
servtce is
coming soon
Canada Post announced today that
beginning on Wednesday, January 3, 1989
customers who depend on lockboxes in
postal facilities as the primary mode of
delivery will receive this service free of
charge effective on their lockbox renewal
date.
"This initiative, identified in Canada
Post's Corporate plan released in May 1988
will be of particular interest to rural
customers." said John Fellows, General
Manager, Collection and Delivery for
Canada Post. "Approximately one million
Canadians, most of them rural, will benefit
from this prograrp."
To ensure customers are fully informed
about guidelines for free lockbox service
and have the opportunity to comment,
Canada Post will provide details through
householder information prior to the end of
October. This is another step in a national
urban and rural delivery policy which en-
sures that the primary mode of delivery
for all Canadians is free of charge. As is
now the case, customers will continue to be
charged a fee if they choose an alternate
available delivery service in preference to
the primary mode of delivery.
"There is no question that postal ser-
vices in rural Canada are not only being
maintained, they are being improved,"
said Fellows. "Providing free lockbox ser-
vice is a tangible benefit that supports our
commitment to better service. Canada
Post is in rural Canada to stay. No longer
will rural Canadians have to pay for
receiving a letter as well as sending one."
B OWLING
Ladies Thursday night
STANDINGS - China 10 Canada 8, USA
8, Russia 7, Australia ", Mexico 4.
Games over 200 were rolled last week by
Shirley Allan - 202, Pa rh VanDiepenbeek -
203, Gladys ,. ir, ,G,n E, Shirley Brooks -
213, Marie- ,r - : Pam Irwin - 224,
Judy del3O, :.30, k, , Cyler - 261.
direction.
Most rural customers believe the change
to local private sector operated outlets has
resulted in equal or better postal service
and has not adversely affected community
life. This was indicated by over ninety per-
cent of customers surveyed regarding the
convenience and availability of postal ser-
vices, overall quality of service, security
of the mail, number and range of available
postal services, social interaction in the
community, the community's economy
and community identity.
Customers were surveyed at twenty
retail pos l(outlets in rural communities
across ' Canada which had recently ex-
perienced a conversion of postal service to
a local business.
SHOP WCALLY
b
Bring your dollars home!
Put your shopping dollars back into this
community and we'll all reap the rewards!
SHOP
IAC/ALLY
m
a