The Brussels Post, 1979-04-16, Page 32(mom
TIRE
ENGINE ANALYSIS included
*We Supply and Install: New Turbo-Fire Spark Plugs; New Rotor; New Points and
Condenser (points and condenser not required on Electronic Ignition).
We Test or Check: Compression of each cylinder; Battery; All ignition circuits; Ignition
coil output; High-tension leads; Starter and circuitry; Alternator output; Voltage
regulator; Distributor cap; Rotor gap voltage; Ballast resistor; Pickup/Reluctor gap; Heat
riser valve; Manifold vacuum; Exhaust emission system; PCV valve; Air and fuel filters;
All hoses and belts.
We adjust: Timing; Carburetor; Carburetor linkage and Dwell Angie.
And we clean and inspect the battery terminals.
Additional Parts and Installation Extra—if required
Use Your
Canadian Tire Card
or Save with
Cash Bonus Coupons
on all parts
muffin
TIRE
12 — CAR CARE SECTION \
When you take your oar in before vacatioll talk it over •
Talk is cheap, goes the old cliche. But when it comes
to caring for your car, failure to talk can prove expen-
sive indeed.
The nation is paying needlessly an exorbitant price
in wasted fuel, deteriorated air quality and avoid-
able accidents. One reason for this stems from a break-
down in customer-mechanic dialog,
As a case in point, the average car owner tends to
neglect proper maintenance of his or her car. We know
that nearly 80 percent of all cars on the road today are
undermaintained in areas affecting efficient use of fuel,
emission control and optimum performance.
Basic service lacking
\ In addition, an unhealthy percentage of automobiles
lacks basic service to_assure maximum safety of opera-'
tion.
A major root cause of the situation can be rectified
by getting the motorist and the mechanic on the same
wave length.
the key to service satisfaction is effective communi-
cation. It depends on an accurate as possible descrip-
tion by the motorist of what the problem is.
When the motorist and the mechanic understand
one another, there is a high rate of customer satisfac-,
tion with the job done, the survey states.
After all, an automobile can't talk. It lacks the ability'
to tell a mechanic what ails it. The person who drives;
that automobile has the responsibility to describe what
the problem is, how long it has been occurring and when
it occurs. The service mechanic must understand this
description and provide competent maintenance guid-
ance in return.
It is unreasonable to expect a mechanic to identify
and correct a cooling system, problem when you drove
in complaining about the brakes. It is equally unreason-
able of the mechanic to expect an engineer's explana-
tion of a problem from average customers.
To establish such communication, it is most impor-
tant that the motorist keep a record, of all services
performed on the car. By doing so, the motorist can
avoid duplication of services such as a mechanic's in-
stalling a new set of spark plugs when plugs were
installed only a few weeks previously.
And you, the motorist, have a right to expect
these basics from your mechanic:
Contact from the mechanic before work is begun,
if any problem beyond the ones you complained of
are discovered. The same goes for any cost estimates
much beyond the original estimate.
Return of any parts replaced. You may not want
to keep a grease-coated set of old shocks, but you
should at least be allowed to examine them.
Respect from the mechanic who should never
overestimate your knowledge or underestimate your
intelligence.
Now that the appealing time for motoring, the warm
weather vacation period is upon us, getting your car in
condition for the road makes sense, This newspaper
section is intended to provide you with information to
make you more aware of what it takes to care for your
car.
Happy motoring
By using this information and your own common
sense to communicate effectively with those who ser-
vice your car, you'll enjoy happy motoring in the
months to come.
Over cups of coffee, a motorist and a mechanic discuss needed
service work on her car. By bringing in records of previous ,
work done and a "diary" of maintenance she can assist the
service man in a proper diagnosis of the problem.