HomeMy WebLinkAboutThe Huron Expositor, 1990-09-19, Page 44 THE HURON EXPOSITOR SEP 1 E/MMER 19 ► 990
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SY PAULA ELLIOTT
"Have what the customers want,
when they want it, at a price that
they watt to pay for it."
This was the message that Bill
ince, case counsellor with the
Federal Susumu* Devck)pmcnt
Bank of Canada, had for Seaforth
business ownots when he spoke to
a group at a BIA-sponsored
en Wednesday a venLRE • :,�
seminar, "Stemming the Tide",
touched on the resturccs that
Seaforth businesses have at their
fingertips to bring commerce into
town and keep it hue. A retired
store owner and a seasoned profes-
sional in markaung and merchan-
dising, Mr. Ince told merchants that
he had "no magic solutions". The
key to success, he pointed out, lies
in exercising the options that are
available within the business com-
munity, and drawing from past
successes and failures when plan-
ning for the coming year.
He lauded the efforts of Seaforth
merchants in promoting the town,
and added that the combatted work
of the merchants and the BIA is a
big boon in organizing Seaforth's
business section. Merchandising and
promotion centred around a theme,
he said, generally works very well.
"Unless you go along pretty well
together, you're not going to have
the power to bring people into
town," he warned merchants, and
stressed that with a little effort,
Seaforth can compete with the cities
when it comes to attracting shop-
pers."
With the better service,
you're giving that little bit extra
that makes all the difference."
Throughout the presentation, Bill
Ince kept returning to the impor-
tance of catering to the customers'
wants. What the smaller businesses
might lack in buying power, he
said, they can compensate for with
'personalized' merchandise.
"If you don't have that extra
buying facility, you have to make
sure that you make up for it by
having the right merchandise, at the
right time, at the right price," he
told the group.
A major facet of merchandising is
market analysis. Once the cus-
tomers and their needs are iden-
tified, Mr. Ince said, the stores will
be able to present them with the
01060011.
SHOWING THE WAY TO A BRIGHT ECONOMIC FUTURE, David Ince of the Federal Business
Development Bank spoke to Seaforth merchants last Wednesday at a BIA-sponsored seminar,
`Stemming the Tide'. Merchandise tor your customers, the case counselor urged the town's business
owners. Elliott photo.
Second chance
• from page 1A
study that the student spends with
the program. A self -study registrant,
for instance, will only warrant
funding for the number of lessons
completed via the program. Last
year, 45 students took the Alternate
Education route, and 15 completed
their courses. The need for the
program is definitely there, but
Ministries and percentages are
difficult to argue with.
merchandise that they need. Sales
will increase, and the cycle will
pick up power. He also touched on
the importance of 'categorizing' the
merchandise and its buyers.
"I'm hot on this category stuff,"
he said, citing the case of one of
his Vancouver ladies' wear store
managers who categorized her
merchandise and her customers'
needs to the point where she kept a
Personalized customer list on hand.
"When she went buying, she was
thinking of Mrs. Jones, or Mrs.
James, or whoever," he told the
Seaforth merchants. The result?
Total sales in the shop soared from
$40,000 to $100,000.
"She ended up buying the store
from me, too," he chuckled Mr.
Ince. "She was one sharp lady."
In a smaller centre such as
Seaforth, finding a "market niche"
is all important when starting up a
business. A new store might have
the greatest concept and products in
the world, but if the market isn't
there for the product, the business
will die before it even gets off the
groom.
"Most failures go in without a
marketing study," he observed "A
lot of people want to go into
business on their own, but they
haven't done sufficient research."
A case in point would be a high-
level store, in a high-cost or
exclusive "market niche", planted in
an area where customer demands
leaned to a lower -level niche, with
mid- to low-level price ranges.
Again, stressed Mr. Ince, the mer-
chant is not carrying what the cus-
tomers want, when they want it, at
the price that they are willing to
pay.
Take a good look at similar
businesses in neighbouring towns,
Mr. Ince encouraged the group. Are
they prosperin? Falling behind?
And if so, why?
"The way to develop business is
to go after this kind of information,
and act on it," he said.
"Sometimes you'll find that you
lose business without realizing why
you're losing it," Mr. Ince added.
"They're gone, and they haven't
told you why."
No stranger to Seaforth and area,
Mr. Ince has cast an appraising eye
at the town's business community
and the BIA and notes that things
appear promising. "I think it looks
pretty good," he said, pointing to
town -wide promotions and adver-
tising campaigns that are bringing
the merchants together into a
cohesive business community. But
he adds that there is always room
for growth.
"Each year improve, and extend
the reach."
The BIA will be holding two
more seminars in October, outlining
effective store design and staffing
maneouvres for the 1990s.
"With the cutbacks in education,
it would probably be one of the
programs to go," predicts Kay.
"Anything that's out of the norm."
"We're here this year, but if we
don't get the funding...."
Although the Alternate Ed. system
is especially geared towards early
gchool-leavers in their 20's who
want that second chance at their
diplomas, Kay stresses that the
program is open to anyone. A full
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A
range of courses is offered, and
students are encouraged to work at
their own pace. With its open,
informal set-up, the Alternate Ed.
centre offers counselling, coffee and
all the encouragement and assis-
tance that the student needs. Kay
feels that the personalized approach
to each student's studies is the key
to their successes, and notes that
many of her older adult students
pull down marks in the 90's in
many of their courses.
"For these people, it's really
rewarding."
Any interested would-be students
are invited to drop into the Alter-
nate Education centre, on the Town
Hall 2nd floor, any day from 9 to 3.
Courses can be started at any time
during the year, and registration
through the high school is not
necessary. All courses are free,
funded by the Ministry of
Education - for now. Kay Logten-
berg, along with many of her
students, can attest to the value of
the program. Off to a slow start this
year, Alternate Education needs
plenty of support in order to stay
alive in Seaforth, but Kay is hoping
that the students will pass on the
good word.
"Word of mouth is the best seller
that we've got."
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