The Times Advocate, 2006-06-07, Page 88
Exeter Times -Advocate
Customer Service Workshop in Grand Bend
GRAND BEND — The biggest
edge that small business has
when competing with the big
box stores is customer service
— or so they like to think.
"In general, small business
owners are friendlier when
dealing with the public. They
offer their special skills or
knowledge, and they give busi-
ness a personal touch," says
Mary Alderson, Community
Economic Development officer
with the Sarnia-Lambton
Business Development
Corporation.
But sometimes, those own-
ers get tired and forget to go
the extra mile. Or they hire new
employees, and don't have time
to train them.
As a means of offering sup-
port to small business, the
Sarnia-Lambton Business
Development Corporation is
presenting workshops in cus-
tomer service across Lambton
County, including in Grand
Bend. The Grand Bend work-
shops take place June 14 at 7
p.m. at the Grand Bend Area
Community Health Centre and
June 29 at 9 a.m. at the same
location.
The focus of the two-hour
workshop is the video "Give 'em
The Pickle!" It features entre-
preneur Bob Farrell with tips
Queensway enjoys
annual yard sale
HENSALL —
Queensway's corner at the
Hensall Community Yard
Sale was a very busy place
Sat., May 27. Retirement
Home Operations Group
and Nursing Home resi-
dent council want to thank
all the volunteers, staff and
family members that
donated items for the sale
and helped, whether with
selling, barbecuing or
wheeling residents around
town to see the sights.
Residents appreciate the
opportunity to stay
involved in their communi-
ty by participating in this
annual event.
Queensway congratu-
lates staff members Elaine
Stebbings, Theresa Bedard
and Julie Grimminck who
recently received 10 year
pins for their involvement
in the VON Volunteer
Palliative Care program.
The presentation took
place at the Festival Inn at
Stratford on May 28. We
are also proud of the large
number of staff that have
completed their Level 1
and Level 11 Palliative
Care training.
Pastor Phil Wagler of the
Zurich Mennonite Church
led worship Tuesday after-
noon with special music by
Krystle Gingerich.
Donna Smale, auxiliary
volunteer organized the
euchre games Wednesday
afternoon with a good
turnout of competitors.
Nursing home residents
also benefited from coffee
and current events, exer-
cises, music therapy, man-
icures and baking
throughout the week.
Retirement residence
was busy this week with
several individuals on an
outing to the Blue Harbour
Restaurant in Bayfield
facilitated by volunteer dri-
vers Edna Deitz and Julie
Grimminck. Bill and Larry
Rowe, Marlene Mathers
and Eric Kints provided a
great evening of enter-
tainment in the lounge
Tuesday evening and Andy
Rau and Friends made
music for their monthly
Friendship Friday engage-
ment.
Coming events
Wed., June 7 - Visit our
booth at the Exeter Trade
Show
Tues., June 13 - 11 a.m.
Family Council Meeting
Fri., June 16 - 7 p.m.
Friendship Friday with
Gladys Van Egmond
Sun., June 18 - Father's
Day picnic and trip to
Clinton Horse Races
Tues., June 29 - Special
Seniors Information Night.
r Capsule Comments
by Ernie Miatello
If you suffer from allergies, you can blame your
parents. A child who has one parent with
allergies has a 30% chance of developing
allergies. If both parents have allergies, there's a
70% chance of the child having them. In Canada,
six million of us are affected by allergies each year.
Allergies can't be cured, but they certainly can be controlled. Our
pharmacists have many helpful suggestions on this topic. Drop in
and see us soon.
Every summer there are myths circulated about sunscreen
locations. Here's the truth: sunscreens do NOT cause cancer. It's the
overexposure to sunlight that can cause cancer. This summer don't
bake your skin in the sun. Use your sunscreen and remember to
apply it at least a half hour before exposure.
Unless you live in Antarctica (where there are no mosquitoesl,
consider using insect repellent. Those containing DEET are most
effective.
We have access to good reliable health information about the
science of medications in the form of textbooks, websites and from
our own education. We are happy to answer your questions about
all medications.
Huron Apothecary Ltd.
Phone 235-1982, PHARM
�] 440 Main St. Exeter ASSIST
L "YOUR HEALTH CARE PHARMACY" fi
for successful customer service.
Farrell owned a chain of ice
cream parlours well-known for
the extras they offered their
customers.
The workshop includes four
keys to good customer service
and a variety of tips for those
dealing with the general public,
including how to deal with an
angry customer. The impor-
tance of a positive attitude is
stressed, as well as the need for
consistency in service. Taking a
team approach will be empha-
sized. There is also information
on how to serve customers
when having difficulty under-
standing their accents.
"We talked to small business
owners in retail and service
and many identified customer
service as an area where they
felt they could improve their
business. Everyone knows how
important good customer ser-
vice is, so owners are seeking
assistance for their employees,"
Alderson says.
"We kept the price at only $5
so that employers can afford to
send their entire staff," she
adds. To register for the work-
shop, call the Sarnia-Lambton
Business Development
Corporation at 519-383-1371
or 1-800-263-7047.
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235-4401
457 MAIN ST. S. EXETER
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Large
f PARA quantity of
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Wallpaper, also 300 sample
books to choose from
Paint - Sundries - Giftware
Exeter Decor Centre
15 GIDLEY ST. EXETER
235-1010
BEHIND BANK OF NOVA SCOTIA)
Wednesday, June 7, 2006
POLICE BRIEF
Theft of
equipment
from vehicle
EXETER — On June 3 between
2:30 a.m. and 3:30 a.m.
unknown parties gained entry
into a vehicle parked on Huron
Street, east in Exeter. The
thieves stole a Stihl cement saw
with a diamond blade from the
company vehicle. Estimated loss
is over $800 to the victim. If you
have any information that can
assist Police with this investiga-
tion, please call the OPP or
CRIME STOPPERS at 1-800-222-
8477 (1 -800 -222 -TIPS).
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ALL DESIGNS, PLANS AND
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JENISH NOOSE DESIGN LIMITED
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BASEMENT FLOOR PLAN
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MAIN FLOOR PLAN
1495 SQ. FT. {136.9
9'-0" CEIJNG HEIGHT
WIDTH - 34'- 0" (10.401)
DEPTH -5T-5" (17.5M)
PLAN NO. 2-3-725
TOTAL 1495 SQ. Ft (115.9 NI)
JENISH HOUSE DESIGN LIMITED BASEMENT
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COUNTRY CHARM THREE-BEDROOM Plan No. H2-3-725 A multi -gabled roof lends a touch of country charm to this three-bedroom family home,
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LUMBER STORE
"YOU CAN SHOP WHERE
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MITCHELL - #8 Highway
CALL WAYNE PEARCE
(519) 348-84371-800-663-6977
MON: FRI.7:30-5:30
SATURDAY 8-5 P.M.
PRIM
CONSTRUCTION
DEREK
LORENTZ
. NORTH STAR
dkiorentz@hay.net
237-3264
LBrick, Block, Stone
New Construction & Restorations
•
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Exeter, ON Hensall, ON
Home:(519) 235-0883 Home:(519) 262-2984
Cell: (519) 281-1040 Cell: (519) 671-6117
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STAN LAKE
CEMENT
CONTRACTOR
• Concrete Forming
• Foundations and Floors
• Colored & Impressed Concrete
• Driveways and Sidewalks
R.R. 2 GRAND BEND
Dan (519) 243-3261
Bruce (519) 238-2522
Hensall
MA)OR APPLIANCE
& MATTRESS CENTRE
Hemall GE Appliance Centre • Phone: 519.363-2728 • 1-0811836.4018
SALES G. SERVICE .r
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MIKE GRAHAM
E-mail hensallappliance@execulink.com
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394 HURON RD. GODERICH, ON
• PHONE (519) 524-1520
• FAX'S1*) 524-9705
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Hwy. 84,
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Tel: 236-4393
265 Main St. N.
EXETER
Tel: 235-2081
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