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By Ann $001
Ascustomerigo; Oanadiatii ten -to
be a fairly easy-going kit. -We don't ask
for much. When our inoneygoesdown.
exchange
.c:isuliat:er,italainlhielevoilty4,43,1tanant; in -
the service or product we've paid for.
Nothing wrontvvith that. Thiel*
thing we're guilty ot iAlkeipg,- perhaps.,
just a little foci naive:4M* for exam -
pie, the way we do OUT banking.
Example number one From 1982 to
1986, all five majorbanks. began
introducing a series -of astronoin'ical
increases in the amounts theyOtarged
their customers for a Variety of so-
called "services". (The banks define
a "service" as anythinglroni closing
-an account within 90 daig cif opening
transferring–inoney-=.7between----
accounts when ,requeSteil 6), phone or
mail.) These increases range from Mow
of 74 per cent tea high r cent.
ample numbeetworIn1987, an
average_ Canadian. 'family. earning
$40,000 per year' paid between
$200-$300-0.5 per cent' Of their dis-
posable income—to their baukfor var-
ious services rendered. These families
may not (and p, *ably :a not) aware
of these charges because, more often
than not, the nioney-it pan* Unno-
ticed out the back door of the account.
Dale Botting, executive director of
provincial, affairs for the Canadian Fed-
eration of Independent Busidess, calls
it the "nickel-and-diming!' 'approach
to Canadian banking._
"All of the banks," says Botting,
"are still trying tO recoup some of the
.
losses they manna as a resuk of several
unwise loant to energy companies and
• ' • • •
• !•••:-."
;.." many Sorer Third Wq(140iiiitries.
• "The surest way friirt :mrkS to
earn a .quick buck is by eta *their
-
customers with a lot ,of hidden fees".
And that, Botting 404:1si:ti'0$1*.107
bad news for sttittl!businesS ficoplt:- :
who rek heavily on banking0:40a04,
tions to condVd4941';'W1iiisi*-,
The-CF1lEthai spentatijOt*ReergY . •
-in recent years trying to ,draw the
'goVernnient's attentiontothespirallifig
cost of user fees. The Wiliness group
islittale116-e*latite;ICel;°tfollittiiiitt•tttilrekSis:
that
to pay for improved customer Service:
The powerful;libuse of eommons.',
Finance and EcanOinic Affairs Corn-
• Some Mile soon whether to hold a hear- 1
ing on bank•servicq charges siinilar to
last year's -investigation ,ifittSIOhigh
interest rates on customer crethicards.
And although there'sriaguarantee
that a government hearing would be
able to .solve any of the current bank-
ing problems, it would be a- warning
signal from Ottawa that something is
wrong.
No one is- arguing that the banks
shouldn't be allowed to set price rates
for the legitimate customer services
they Offer. But4hat is questionable is
the frequency and inyi4bility*these
costs: Perliapspiapankinieed ijubtle
reminder that customer stiatikeita two-
way street,
In other words, a time come in
the very near future when theyll real-
ize it doesn't necessarily pay bite the
hand that feeds you.
pie pea.* Seivice
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