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The Citizen, 1999-08-25, Page 11THE CITIZEN, WEDNESDAY, AUGUST 25, 1999. PAGE 11. Approaching the Millennium Technology - yesterday, today and tommorrow By Janice Becker Citizen staff Think of technology and the changes which have taken place and it is often the most recent which come to mind. However, as one glances back over the past 100 years, there have been many more revolutionary changes to man’s existence than the proliferation of the internet, cell phones and satellite television in the past decade. From the time of the industrial revolution around the turn of the century, man's use of mechanized equipment has continued to grow at an ever increasing rate with a domi­ no effect on people’s lives. As assembly lines took over in the factories, workers’ tasks were eased while at the same time unemploy­ ment increased as fewer workers could produce at the same or a high­ er rate. On the farms, the move from horse and plow to ever-larger tractors allowed farmers to work more land with fewer hands. Milking technology enabled dairy farmers to increase their herd sizes while refrigeration technology allowed better storage of the prod­ uct. Almost every sector of our society has been drastically changed by mechanization, electricity and com­ puterization in the last 100 years. As we come to the end of this mil­ lennium, for many it has become a time to look back at what has hap­ pened and where those technological advances have taken society. For business consultant Brock Vodden of Blyth, the most amazing aspects of tech­ nology are the speed at which they are created at which they are adopted by the public. “We will probably see more changes in the next 20 years than we did in the last 100,” he speculates. Vodden generally sees types of technology which have infiltrated most people’s lives. The first would be ones which are rarely noticed today as we become engrossed in the internet. Yet, it is those little changes which have made people’s lives easier. Vodden suggests inventions such as a better mouse trap or improved pop-up toaster would fit that category. The second group would probably be the area which most people would think of when talking tech­ nology. “The impact of these devices would be much broader and the results are seldom foreseen,” Vodden says. The telephone has become much more than just a means of transmitting messages. Then there are the inventions which have led to the creation of other devices, he says. Laser tech­ nology has allowed for the creation of other technologies which would not otherwise have been possible. With these types of inventions, it is impossible to see the offshoots, he says. The final step in the advancement of technology is the convergence of two technologies which were not designed to benefit each other. ‘They can do more together, with a broader impact, than they could ever do alone.” He gives the example of the inter­ connections now seen between tele­ phone, computer, cable and microwave technologies. “We don’t know where these things are going.” With businesses as the biggest adopter of new developments, Vodden fears they may be in danger of killing themselves if they are not aware of the displacement. The tech­ nology allows faster and increased production with fewer people, but as people become unemployed who will buy the product, he wonders. In Vodden’s business, he is inter­ ested not only in the technology for its value, but the effect it has on the people. “There is almost a limitless ability to create technology, but we are not so good at dealing with the outcomes.” As computerization increases and the is the ability for more work to be accomplished with fewer employ­ ees, Vodden questions how society is dealing with those displaced or those who lack the training to be employed in a changing work force. “Many of the long term unem­ ployed are the descendants of farm­ ers displaced 50 or 60 years ago, Vodden theorizes. “We have to adapt social institutions to handle the effects. While mechanization and automa­ tion may have freed some people from jobs viewed as drudgery, there may still be a need for physical labour jobs and for those with less education, he says. Outside the business world, Vodden sees the tremendous good that technological improvement have made, citing medical diagnos­ tics as just one area. Technology offers scientific advances Jim Prior, a computer consultant and former teacher from Brussels, agrees that technology has permitted some great developments. The ability to keep better records has allowed for better statistics on germs, he says. Scientists are able to determine good and bad foods, the germs that cause diseases and they can analyze and manipulate more data. For both Vodden and Prior, advances in technology have allowed them to make changes in how they do their business. As a consultant, Prior spends much of his time looking at the screen, setting up web pages and refining them for companies. “This job has allowed me to talk to people and meet people that I never would have had the opportunity to meet as a teacher,” says Prior. “ I talk to presidents of companies on the phone and get out and meet a lot of people across the country.” “With the user-friendly comput­ ers, people are able to do wonderful things Vodden also sees the potential for people to work from home as an untapped market thus far. He sees ecommerce, doing busi­ ness and making purchases via the internet, as an opportunity for busi­ ness in regions such as Huron County, with a small population base, to draw on a larger market. With the old method still the mode of operation in many rural areas, Vodden sees businesses falling fur­ ther and further behind in technolo­ gy. “We are becoming less competi­ Using technology at home On-line computer banks will be just one of the many services provided by technology in the home as we move into the new millennium. tive in the context of the new econo­ my,” he says. However, Vodden also under­ stands the drawbacks faced by com­ panies in areas such as Huron County. New technology as well as the training involved for staff, can be very expensive to incorporate into a business plan. With the limited pop­ ulation there is also a limited return. While the only solution may be to broaden the customer base, some businesses would prefer to just serve the local market. Even with the incorporation of technology Vodden sees business­ es not using it to its potential. “People are doing their work the same way instead of figuring out how the technology can transform their business, making it more effi­ cient and effective.” Prior agrees that companies are not using the technology to the full advantage. In his conversations with companies, the presidents and vice- presidents are often computer illiter­ ate, he says. It is often someone much lower down on the corporate ladder who really knows how to use the equipment. Though use of the internet seems to be skyrocketing, Vodden sees much of it as a replacement for bill­ boards. “They are not very interac­ tive where people can buy things,” he says. He does, however, believe that ecommerce will double in the next year or two. When asked about the common fear of security on the internet for purchases, he says there have always been concerns for security whether it was due to the numerous bank rob­ beries in the last century or insecure medicine bottle caps. “It is some­ thing that will continue to improve.” As for the future, Vodden sees the services offered on-line becoming more personal. Customers may be able to choose when they watch the local news and which movies they watch on which day and at what time. Clothes can be made-to-meas­ ure and food can be prepared as you want, then delivered. “That will have a tremendous impact on suppliers who still do it the old way,” he says. They will have to find new markets to reach. With the tremendous work which can be accomplished with desktop computers by people sitting at home, Prior suggests that the old business­ es will have to find new niches as their market. “They have to rethink their direc­ tion and find the market that desktop people can’t reach.” As the year 2000 approaches, the ever-increasing technology may Year 2000 DID YOU KNOW? (NC) — Computers aren't the only items that arc susceptible to the Millennium Bug. Many appliances and systems that use computer chips to keep track of, or display, the date could be affected as well. For example, VCRs, watches, answering machines, digital cameras, even cars could experience mallunction because of the Bug. Find out it your appliances use a date display or record and learn what you can do to be ready when the year changes to ‘2000.' For more information on the Year 2000 compliancy of common household products, call Industry Canada's toll free Year 2000 line at I -800-270-8220 lor a copy of the Millennium Bug Home Check or read it on-line at the Task Force Year 2000 Secretariat’s Internet site at http://strategis.ic.gc.ca/sos2000. - /VeH'.v Ciuuula County of Huron AMBULANCE PUBLIC MEETINGS The Province of Ontario has decided to transfer responsibility for land ambulance services in Huron County to the County. Over the next year, the County is faced with the decision of determining whether to deliver this service itself, contract it out, or continue with the five existing providers in the County. As a result, five public meetings have been scheduled to provide you with the opportunity to raise any issues, concerns, or questions you may have about the future of land ambulance service delivery in Huron County. The meetings are being held: Sept. 7 Clinton Town Hall Auditorium Sept. 8 Seaforth Community Centre Sept. 9 South Huron Recreation Centre, Exeter Sept. 13 Wingham United Church Sept. 14 MacKay Centre, Goderich All five meetings start at 7 p.m. For more information, please contact the County’s offices at (519) 524-8394. ■ — make it easier to work for some, more convenient to hibernate for others and yet there will be social implications which will require teamwork, co-operation and face-to- face contact to solve. While technology in many forms has permitted ease of communica­ tion, Prior sees it remaining as a big part of the future. 13