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Home My WebLink AboutThe Citizen, 1996-11-06, Page 2325' Wedding Anniversary November 6, 1971 The family of John & Helen Lyons wish to invite friends, relatives & neighbours to an OPEN HOUSE & RECEPTION in honour of their special day to be held on Saturday, November 9th at 8:30 pm to 1 am at Goderich Township Community Centre, Holmesville. Love & Best Wishes from your family Best Wishes Only HAPPY "70TH" BIRTHDAY GRANDMA KATHLEEN YOU'RE NOT GETTING OLDER YOU'RE GETTING YOUNGER Love, Shirley, Tom & Families 50TH WEDDING ANNIVERSARY The family of BILL & GERTIE KELLINGTON invite you to help them celebrate their 50TH WEDDING ANNIVERSARY November 17, 1996 at a Come & Go Tea 2 - 4 Brussels United Church Best Wishes only RANK MILLS "Mr. Music Box Dancer" IN CONCERT presented by -// 'anadisn Regiona/ Sunday November November 24 - MEMORIAL HALL — BLYTH Tickets: $22.00 each in advance $25.00 each at the door Available at: Blyth Decor Shoppe - Blyth; Blyth Festival Office - Blyth; Goderich Entertainer - Godench, Robin Hood Tours - Goderich, Redi Chef • Wingham; Ernie King's Music Wingham Cretin Card Orders — 1-800-465-7829 GODERICH 524-7811 ENDS THURSDAY IS I B S El NI .RONHONADI -Paul Wunder, WBAI RADIO • 100310NIPICIURESgnAR1 NC /1115R11011•Ini JON NDYlAll. MR ORISON RN RIR GAP Rig IBOY MO UMW 'TINS/111CW 15 IGNON‘110TIROD RANG MN IA FRI. - THURS. FRI. - SAT. 7 & 9:15 PM NOV. 8-14 SUN. - THURS. 8 PM LONG DISTANCE? CALL 1400-255-3431 FOR TOLL FREE MOVIE INFO SLEEPERS (An 2,ventng clad' Scottish genott John McDermott Hear selections from John's album's 'Love is a Voyage', 'Danny Boy', 'Old Friends', 'Christmas Memories' couo 0320 CRSO E0 In concert WEDNESDAY, NOVEMBER 27 7:30 P.M. Blyth Memorial Hall Tickets $22.00 Available At: The Blyth Festival Office The Entertainer (Goderich) Ernie Kings 93 Ltd. (Wingham) Credit Card Orders 1-519-672 1967 THE CITIZEN, WEDNESDAY, NOVEMBER 6, 1996 PAGE 23. Customer service, BBA's speaker topic Customers respond loyally to a business that treats them well and fairly, consultant Tina Heathers told members of the Blyth Business Association at their fall banquet Oct. 28 at the Blyth Legion hall. Heathers, who runs Future By Design with her husband from their home at Kippen, told the business leaders and their employees that it is very important that a business have a customer service mission statement. "It is important that every single person in the business knows the policy — how far you will go for customer service. It only takes one part-time worker answer- ing the phone to upset your cus- For the second year in a row, based on the success of the 1996 version, the Huron Tourism Asso- ciation, along with the county's Planning and Development office is offering a unique gift item for gift giving this season. The Huron County- Lottery Calendar is a special calendar featuring regional photographs along with daily, weekly, monthly prizes along with grand prizes as well: more than $11,009 in prizes will be won. Calendar sellers also qualify for incentives as well, based Continued on page 21 goodbye to their partners, at least until the reciprocal exchange in March, they recall some of the best parts of Canada. Rubalcava was excited by the Stratford Festival and the malls. ("Everything is cheaper.") Gillard attended a Rap- tors basketball game. Gueguen was happy she got to see a part of Cana- da that was what she expected, big forests and bears. Her host family travelled through British Columbia for the first three weeks of her stay. Domecq liked everything. They will also be taking a bit of tomers — and you'll likely never hear from them." For every person who actually complains about poor service, she said, there are 10 who walk away and never return. She advised setting customer ser- vice standards. How many times can a phone ring before it is answered? Many companies say it should be answered by the third ring. Some companies have a poll!, cy that every shopper will be greet- ed within 30 seconds of entering the store. "Look at the business as if it was your home," she advised. "If you can't clearly identify your customer service philosophy then your staff can't either," she said. No matter how rude a customer on the number of copies they sell. They are only 4,000 copies of the calendar and chances of winning are very high for each purchaser. Winners names remain in the running for each subsequent draw. The Lottery Calendar is available for sale for $15 each at a variety of locations throughout the county and more distribution centres will be offering the calendar before Christmas. Enthusiastic Huron Tourism Association member Joan Karsten, owner of Brentwood on the Beach, Canada back with them when they deliver items such as maple syrup to their families. All Ontario students involved in the program must be between the age of 14 and 17 for the duration of the exchange and are academically above average because of the lost school time. The cost for participa- tion in 1996 was $1,700 per stu- dent. It is expected to rise next year. Three other Huron County youth are taking part in the exchange: Jes- sica-Ann Dozois of Goderich Dis- trict Collegiate Institute, will travel to Italy with Francesca Ciammitti; Grand Opening Weekend For BETTY FORDES Friday LADIES NITE Win • T Shirts • Concert Tickets • Diamond Ring Saturday WILL U 1\1° ,"EVERLAST" Cover. BASH TYSON VS HOLLYFIELD on our Huge Screen, TAILGATE PARTY STARTS AT 7 PM PLUS The Beginning of NEW ROCK SATURDAYS with our special guest BLIND DATE BAND Find out Who's on The Blind Date Jonnymores and Betty Fordes 8 W. Clinton 482-1234} is to you, if you respond rudely they will blame you and tell their friends and this will undermine confidence in your business, she said. Part of customer service is proper treatment of staff, said Heathers, who ran her own chain of stores before selling them out and becom- ing a consultant teaching courses in entrepreneurship, salesmanship and time and stress-management. "If employees don't think they're being treated right then they won't be nice to the customer. The employees are an 'internal customer'. You can't just pay people and expect them to do a good job. If your staff isn't happy there's a 90 her rent chance has suggested that "this enjoyable fundraising calendar has become an ideal gift item: One size fits all, no allergies to the prizes and there are no complaints about the wrong colours! The proceeds fund a substantial promotional and marketing program for the county which builds year round economic benefits such as stronger seasonal employment and increased visitor, numbers to all regions in Huron. It's a good example of a winning combination for all tourism partners." Seaforth District High School stu- dent Christina Gordon will go to France with Sabine. Morand and Kathryn Jankowski of Central Huron Secondary School, will visit Italy with Stefano Giallambardo. CAPITOL THEATRE 291-3070 All Seats $4.25 LISTOWEL Dolby Surround Sound Stereo • STARTS FRIDAY 7 p.m. THAT THING YOU DO Sunday Matinee 2 P.M. (Tom Hanks) PG 9:15 p.m. EXTREME MEASURES • (Hugh Grant, Gene Hackman) Coarse Language, Violence AA • • with they're not treating your customers well. Employees will stay in a lower paying job because they are treated well — they feel valued." In other business, the Association planned for the official kick-off of the Christmas shopping season in Blyth with the "Light the Lights" evening on Nov. 15. Hot chili din- ners will be served for all at Blyth Memorial Hall and there will be entertainment for young and old. The decorative Christmas lighting will be turned on. The BBA is also exploring the purchase of a large nativity scene to decorate the courtyard at Blyth Memorial Hall. HAPPY 65TH BIRTHDAY DOREEN - DOREEN NOV. 10 1996 Tourism Assoc. promotes fundraiser Students see Europe in March CRIME 14811 STOPPERS 1-800-222-TIPS trownovviVIONV '`714C ittit*it Celebration of Christmas ;1