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The Rural Voice, 1998-01, Page 475. Do not close your mind. 6. Do not finish for the other person. 7. Do not permit wishful listening on your part (hearing what you want to hear). 8. Do not rehearse your response while listening to the other person. 9. Do not put the other person off by saying, "This beUer be quick, I'm in a hurry." One of the most useful tips I have found for communication is the 90/10/5 rule. What this rule says is that when you encounter communication problems or conflict you should spend 90 per cent of your time listening and 10 per cent of your time asking open-ended questions that help the other person to disclose their feelings and point of view. The 5 stands for the practice of pausing for 5 seconds after the person has finished speaking before giving a reply. Often the person will add information that will help you see the problem more clearly and also it can prevent you from making a hasty and ill advised comment. Another point to remember is that we are least likely to accept a criticism in the moments just after we have put forth a proposal or suggestion. As time passes and we are asked to expand to respond to questions we become more open to suggested changes. Next time a family member makes a suggestion don't comment on it right away. Rather take the time to ask some questions. If a modification is needed the person will be much more open to it. Working with family members in a business can be both profitable and highly rewarding. Improving and practising our own communication skills can ensure continued success and good family relationships.0 How to make and market your agri-food products Individuals and companies looking to make and sell food products — from jam at the local farmer's market to bottled drinks for mass distribution — now have access to a complete Advice reference manual published by the Ontario Ministry of Agriculture, Food and Rural Affairs (OMAFRA). The Food Processor's Reference Manual walks the new food manufacturer through key topics such as researching, organizing a business, protecting your ideas, liability and insurance, consumer protection, location and manufacturing, strategic marketing, distribution and financial management. The final chapter explains why, or if, a formal business plan is needed and how to draft one. The manual lists phone numbers and addresses for many useful contacts. The material is also handy as a reference for existing food companies and as an orientation tool for new staff in food manufacturing companies. The information is presented in a 250 -page binder that allows easy updates on new services, additions and changes. The Food Processor's Reference Manual is available for $30.00 plus GST and may be ordered from the OMAFRA Publications Order Desk in Guelph at 519-826-3700 or 1-888- 4-OMAFRA (1-888-466-2372) (proceed on ministry's telephone menu to Publications). Orders can be faxed to 519-826-3358. Mail orders should be addressed to Publication Order Desk, OMAFRA, 1 Stone Road West, Guelph, Ontario NIG 4Y2.0 Dairy producers change rations to cope with feed concerns By Beth Wheeler Dairy Cattle Nutrition Specialist The 1997 cropping season has left Ontario forage supplies at an all time low, due to a combination of alfalfa winterkill, drought, germination concerns and early frosts in some areas. Variable summer growth has reduced the quality of hay crops and corn silage. Heavy corn silage feeding will be the norm on many dairy farms this winter. The challenge to dairy producers is to implement strategies to cope with these concerns. Nutrient content will be more variable in 1997 forage crops. Test all forages in inventory for dry matter, protein, heat damage, soluble protein, ADF, NDF and NSC as a minimum. (Wet chemistry analysis is recommended.) Growing conditions this year may have altered ear and stalk development. Lignin and starch analysis may be needed to determine the feeding value of 1997 corn silage. Light bushel weight corn should be downgraded two to five per cent in energy value. Soybeans may be lower in protein and fat this year and should be accurately sampled and tested. Take a complete and detailed inventory of stored forages and make a plan for feeding for the winter. Keep highest quality forages for fresh and high -producing cows. Make feed changes gradually. Analyze your operations for ways to reduce feed wastage. Heavy corn silage feeding strategies: Check particle size of corn silage to ensure adequate effective fiber and good rumen health. When corn silage is the major forage, use a target of five to 10 per cent of particles greater than .75 inches. For rolled or processed corn silage, 10 to 15 per cent of particles should exceed .75 inches. When corn silage replaces haylage, more protein must be fed to balance the ration. Work with your nutritionist to choose economical protein feeds which fit your ration. Consider feeding byproducts. Complementary feed which help balance fiber are corn gluten feed, brewers grains (wet or dry), wheat mids, soyhulls and whole cottonseed. Corn silage rations balance well with degradable protein sources such as soybean meal or canola meal, especially for medium and low production levels. If corn silage is fed with corn grain, use non -corn based protein supplements to prevent limiting amino acids such as lysine and methionine. If corn silage is ammoniated, allow a two to three- week adaptation period and introduce it gradually. Check sulfur levels when feeding ammoniated silage. JANUARY 1998 43