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HomeMy WebLinkAboutThe Lucknow Sentinel, 1986-05-28, Page 2Page 2---Lucknow Sentinel, Wednesday, May 28, 1986 Education Board prepared to listen to complaint CLINTON - Do you have a complaint about the school your child is attending? The Huron County Board of Education is prepared to listen and act upon complaints. At the board's May 5 meeting in Clinton, trustees studies the handling of ca►mplaints as outlined in the official Board of Educa- tion's Procedures Manual. The philosophy for handling of complaints includes: "keeping the problem as low- keyed as possible; handling the problem at the source whenever possible; leaving in- vestigation and solution, when formal action is necessary, in the hands of the professional staff". The education board's Procedures Employment minister... *from page 1 excessive amount of overtime" to compen- sate for quality and errors, he added that many of the candidates would ably augn•lit the company's work force. Project leader Rick Rompf explained that Champion supervisors conduct in -class and on-the-job training and conduct quarterly appraisals of the trainees to ensure they achieve a job skill proficiency. Funding for the program is shared by the company and the government with Em- ployment Canada spending about $2.5 million to fund the establishment of the centre and subsidize the wages of the trainees. More than $100,000 isbeing spent to upgrade the skills of existing Champion employees during the year-long training period. The program was necessitated by Champion's decision to downscale its operations in Columbia, South Carolina and to consolidate its manufacturing pro- cess in Goderich, Huron -Bruce MP Murray Cardiff lauded the efforts of Champion and the govern- ment in combining to offer a second chance for employment to many unskilled workers. He said the jobs at Champion have a great effect on the entire county. MacDonald also toured the Canada Employment Centre in Goderich. Manual outlines a five step method to deal with complaints. The first step directs the board trustee to determine if the complai- nant has discussed the problem with the school principal.. If not, the complainant is advised to do so. Secondly, if the complainant is not satisfied with action taken with the prin- cipal or the trustee, the matter may be referred to the director of education. The director or the director's designate will then attempt to obtain all the facts and resolve the problem. If the complainant is not satisfied with this resolution, the trustee may direct the complainant to forward' the concern in writing to the secretary of the board. The concern will be presented at a board meeting, the director will make a report related to the complaint and the complai- nant will be given an opportunity to make a presentation to the board. While the Procedures Manual outlines that trustees should attempt to solve pro- blems at the source, or through the director of education, in the event that no resolution is made, the trustees themselves may be asked to make the final decision. The guidelines further note that if a com- plaint names an employee or a group of employees, they will be provided with a copy of the complaint and will be given an opportunity to respond. Review of the complaints policy was part of a study and updating of the board's Pro- cedures Manual: A special ad hoc was formed earlier this year to make the policy review. The committee review also studied com- munication between and among ratepayers, parents, trustees, school personnel and ad- ministrative staff. Regarding this the com- mittee recommended, "that the director of education investigate the management of information within other boards and prepare a report for consideration by the ex- ecutive committee under their mandate of "public relations" and "internal board relations". Also at the meeting the executive commit:- tee ommittee recommended a three point set of guidelines that board trustees can followas goals and directions for the 1986-'88 term of office. They include: "To develop the poten- tial of each individual within the school system; to develop an awareness of the positive aspects of the school system within the Huron County community; to develop a - cooperative communications program to enhance the knowledge and understanding of the Huron County school system". urs y rt ay Lve ti i Till 9:00 p.m. NOtf- rte.. ....................... ?, ate. 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