HomeMy WebLinkAboutThe Lucknow Sentinel, 1994-03-02, Page 6Page 6 — Lucknow Sentinel, Wednesday, March 2, 1994
Business is enhancing customer service
by Pat Livingston
In today's market place, customer
service rates high on a list of goals
to be attained by business owners.
In a pharmaceutical -related
business, customer service is an
essential element for the healthy
welfare of individuals.
Recently, Dave Pellow, owner of
Umbach Pharmacy, renovated •his
main street business to provide a
BUSINESS BEAT
more confidential area where cus-
tomers may discuss their medicinal
to coach needs.
Brenda K. Pawliw, the clinical
retail pharmacist at Umbach's, says
Betty O'Donnell (left) and Brenda Pawliw, pharmacist at Umbach
Pharmacy, take'time to sit in the customer service area recently
'ncorporated into the building when it was renovated. The
alcove provides an area for confidential discussions between
the pharmacist and customers. (Pat Livingston photo)
the new area is a place out of the
.heavy traffic zone where more
• privacy is provided for the customer
to discuss their needs. Some things
are difficult to discuss, if a person
knows another may overhear the -
conversation. "
When the changes were made, a
Counter was incorporated at the left
of the prescription area for cus-
tomers to drop off their preserip-
tions. The pickup area is at the
right, located beside a small alcove
where Brenda and customers can
comfortably sit and talk about their
medications or over-the-counter
purchases.
Brenda is in the process of com-
piling a video library on various
drugs and diseases. She said that if
a customer has to wait for the
prescription to be filled, they are
welcome to view videos that may
pertain to their health problem.
Currently, she has videos on asthma
that she will lend out.
The role of the' pharmacist has
changed greatly over the years.
Traditionally, the pharmacist's role
was in making the product. Now
the products come in ready made.
Today, Brenda says, pharmacists
arc patient -oriented rather than
product -oriented.
Betty O'Donnell, one of Urn-
bach's customers, likes the idea of
more privacy being provided for
customers. "It's essential for some
people," she says.
Special night marks
Baden Powells' birthdays
by Amy Blake and
Heather Irvin
On Feb. 26 a potluck supper was
held for the Brownies, Beavers,
Guides, Cubs, Pathfinders and
Scouts and their parents, at the
Community Centre to celebrate
Lord and Lady Baden Powell's,
birthdays.
The color party carried the
Canadian flags plus a flag from
each of the different units.
Vicky Piluke, the master of
ceremonies, called upon Rev. Bill
Bresnahan to say grace. Wilma
Blake and Dale Lougheed led the
tables to dinner.
When supper was over the guests
were asked to say a few words. A
campfire was held, both inside and
out. Each group was asked to lead
two songs.
Two Scouts put on a skit called I
Got To Go Wee. Also the three
Lucknow Pathfinders put on a skit
called Nine Reasons Why We Love
To Go Camping With• Our Leaders.
Each group was asked to bring
something to put in a time capsule
which was presented to the town
and will be stored at the Town Hall
for 20 years.
The color party then went and
received the flags and carried them
to the back of the hall.
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Thank you to everyone who came
out to participate in the program
and thank you lo all the parents
who brought the•delic►o foods.
Special thanks all the service
club$ for their support to the
Guiding and Scouting Associations.
Town - Lillian Abbott, Lions - Bob
Shepherd, Lions Ladies - Marg
Finlay, Legion •Jeff Taylor,
Kinsmen - Dale Lougheed, Kinettes
- Lori Alton, Agricultural Society -
Murray Irvin, and Bev Thompson,
Our Guiding Figure of Lucknow.
BGSSB news
•from page 1
Kroeplin to continue the special
education consultant's position for
one year failed. Trustees accepted
the original report, which sets "a
three-year term for the job.
Later in the meeting, trustees
approved one-year appointments for
two of its teachers to a special
computers training program. The
five-year program is aimed at train-
ing teachers to use computers and
to expand their use in the classroom.
for all subject areas.
The board calls the two teachers
working on the projects its comput-
er technicians and has pulled them
out of their classrooms to work on
the program full-time.
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• °Huron County's Completed
:VEHICLE 1
a. RENTAL E
. Headquarters• 5
n
• 0 Small and Mid .Size Cars.
i0PasSenger&Cal o,oVans, o.
i • Pickup Trucks o
1 (].Daily, Weekly,'Mont lily E
Q Insurance Renl'1ls & Mori!
1 CI Free Delivery '
3 ll'Ask about our tun -
transportation service
CAR AND TRUCK RENTALS
Division of Suncoast Ford'
500 Huron Rd. Goderich'
CALL COLLECT Ask for Helen 1
524-8347 El'
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113
n
Birthday
Club
Hayley Martin .
. March 3, 1993
1 Year Old
Melissa Van Diepenbeek
March'4, 1989
5 Years Old
Shari Anne MacDonald
March 6, 1987
7YearsOld
Adam Wilkins
March 7, 1983
11 Years Old
Joe Murray •
March 8, 1987
7 Years Old
Devon Kemp
March 8, 1988
6 Years Old