HomeMy WebLinkAboutHuron Expositor, 2014-09-03, Page 1818 Huron Expositor • Wednesday, September 3, 2014
It's All About Our Patients & Their Families
HPHA Developing Patient & Family
Experience Framework
For the Expositor
In December of 2012
Cathy Bachner began a med-
ical journey that took her
from the Emergency Depart-
ment at the HPHA - St Marys
Site, to our Critical Care Unit
in Stratford and eventually to
London's University and
Parlcwood Hospitals.
Cathy had contracted the
life-threatening 'flesh -eat-
ing' disease and over the
next two years would
encounter a complex web of
health care professionals
addressing her diverse med-
ical needs and requirements
for survival.
Fast forward almost two
years later, Cathy is at
home, healthy and playing
an important role on a new
steering committee at
HPHA, the Patient & Fam-
ily Experience Steering
Committee. This commit-
tee is responsible for guid-
ing the development of a
Patient & Family Experi-
ence Framework, its
implementation plan and
sustainability strategies.
"My multifaceted medi-
cal experience has been
mind -opening. I am grate-
ful to extend the knowledge
and observations made
during my extensive
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Please join us
in Celebrating •
Jim Brown's
90th Birthday
Sat. Sept. 13 ,
. • .3
1 - 4
St. Thomas Anglican
Church Hall
Best wishes only.
Love Your Foinily.10111A,.
hospital admissions as the
Patient Representative on
this Committee as we work
to build an increasingly
effective health care sys-
tem," says Cathy. "It is an
honour to work with such
caring and dedicated
professionals."
HPHA's Person and Fam-
ily Experience Framework
will encompass all aspects
of creating an excellent
patient experience for the
community members we
serve. Components the
framework include: devel-
oping processes and envi-
ronments that support per-
son -centered care,
establishing patient feed-
back processes that allow
for real time communica-
tion and action and engag-
ing patients and family
Don't Miss Our
BABY SHOW
at the Seaforth Fall Fair
Saturday, September 13 at 1:00 p.m.
Located in the Agriplex
Classes for Babies:
1. 0-6 months
2. 6-12 months
3. 12-18 months
LI
Prizes for all babies entered!
Novelty Classes
i.e. most smiles, curliest hair, etc
Pre registration preferred
Call Fair office at 519-527-1321
or e-mail: c4thagsociety@tcc.on.ca
711i
MIAS BROADFOOT
OPEN HOUSE
Tues., September 16, 2014
2-4
Seaforth Retirement Manor,
Basement Activity Room
100 James St., Seaforth
Best wishes only
Love your family
members in all aspects of
organizational analysis
and planning.
"This framework truly is
the voice of the patient and
the voice of the staff work-
ing together to transform
quality patient care", says
Anne Campbell Vice Presi-
dent Partnerships and
Patient Experience. "Here
at the Alliance we've taken
some very important steps
to contribute to Person and
Family Experience such as
establishing non -restricted
visiting hours 24/7 and
completing a Patient
Engagement Study with
patient and family mem-
bers on Unit Action Coun-
cils. Our organization is
experiencing a culture shift
from provider -centred care
to Person & Family Centred
Care. We have invested in
the professional develop-
ment of staff and physi-
cians to think differently
about the way we plan and
deliver care."
"Our next steps include
improving our Patient
Feedback processes such as
tracking and trending of
patient comments and
complaints with defined
response times and imple-
menting patient rounding
for real time feedback"
adds Mary Atkinson, HPHA
Board Chair. "We also want
to establish a Patient Advi-
sory Council and recruit
patient and family advisors
for all 15 of our Unit
Actions Councils and all six
of our Care Teams, with
further expansion to other
committees across the
Dealing with bats safely
If you've had a bat fly into
your home recently, you are
not alone.
During the warmer months
it is common for bats to find
their way into homes through
open windows and openings
as small as 1.25cm (3/8 of an
inch). The Huron County
Health Unit reminds residents
to avoid bad exposures.
This summer a Huron
County bat tested positive for
rabies. Overall, 1 to 3% of
Ontario's bat population is
infected with rabies, accord-
ing to the Public Health
Agency of Canada.
"If you are bitten or
scratched by a bat, or if infec-
tious material such as saliva
from bats gets into your eyes,
nose or a wound, wash the
affected area thoroughly and
seek medical attention
immediately," said Patrick
Landry, public health inspec-
tor. "If you awaken and find a
bat in your room, in the room
of an unattended child or an
incapacitated person, call the
health unit."
When there has been a bite,
scratch or exposure to infec-
tious material, the bat should be
captured, if possible, so that the
Huron County Health Unit can
arrange for rabies testing. If the
Seaforth Agricultural Society
FALL FAIR PET SHOW
Located at the Agri-Plex in the centre of the horse track.
Saturday, September 13th, 2014
Bring your favourite pet and
register in one of the following categories:
• Oldest Pet • Softest Pet • Smallest Nose
• Best Tricks • Dressed to match your Owner
• Most Unusual Pet • Youngest Pet
• Cutest Pet • Pet best dressed for Halloween
• Prettiest Eyes
• Registration Starts at 11:30
• All entrants must be 14yrs
or younger
• One pet per child please
• No entry fee required
• Show starts at 12:00pm
Alliance. The complete
vision for patient engage-
ment includes patient advi-
sors participating in staff
recruitment process and
interviews. The goal is to
have all of these activities
completed over a three year
time period."
Call for Patient & Family
Advisors
We are currently compil-
ing a list of prospective
advisors. If you wish to add
your name to this list
please contact Michelle
Jones at 519-527-1650 Ext.
4219 or via email michelle.
jones@hpha.ca. Please
note advisors should have
experienced care in the
last two years at any of our
Alliance Hospital Sites.
bat is dead, put some gloves on
and place the bat in an empty
coffee can. Do not touch a bat
with your bare hands.
If you have a bat in your home
and are absolutely sure that
there was no human contact, try
to confine the bat to one room,
torn on the lights and open a
window so the bat can fly out.
Bats remain active until
cooler weather arrives, gener-
ally beginning to hibernate
around November.
Residents with questions or
concerns should call the
Huron County Health Unit at
519-482-3416 or toll-free at
1-877-837-6143.
God Bless You on your
60th
Wedding Anniversary
Keith and Rita Kelly
Sept. 4,2014
Congratulations
Love and Best Wishes
From your
Family and Friends
seaforthhuronex s ositor.co